Shipping policy
a) Shipping Duration: Your order will be dispatched within 1-2 working days of receiving the order. However, during busy times, such as holiday periods, there can be processing and shipping delays.
b) Free shipping facility is given only to the products which are to be delivered within the Indian Territory and not outside India. Any product delivery outside India would be chargeable at the prevalent market rates.
c) Title and risk of loss for all products ordered by you shall pass on to you upon shipment facility available with www.7nshop.com
d) If two or more items are ordered, you may receive them in distinct boxes on different days, because of varying item availability and shipping locations.
e) For transit safety purposes products may be shipped separately.
f) It is suggested by us that you should give a full and complete address including the pincode to avoid returns and penalty charges. Please do note that courier companies charge a penalty for incorrect shipping addresses i.e. wherein the address or pin code do not match to the intended address. The liability to bear such charges and penalties (if any) shall rest with you and shall be payable to the courier company (if required).
g) You agree that charges of re-shipment of the same order will be payable by you.
h) Rectification/change of address will only be allowed before dispatch of your order. Once your order is dispatched rectification/change of address will not be guaranteed.
i) We will not be responsible for postal delays resulting from incomplete addresses.
j) You agree that you shall be solely liable and responsible for lost and stolen packages or any full or partial or direct or indirect damages to the package after being left at your address by postal/courier agencies.
k) For any type of shipments to any hostel/college/school etc., specific date and time should be mentioned while placing the order (through the notes or remarks section) to avoid returns due to permission issues for entering such premises. Our shipping partner may try re-delivery up to 2 times only. We will not be responsible for refund or credits.
Cancellation:
Your order can be cancelled before it is dispatched from our Warehouse. In case, we receive a cancellation through e-mail (or other means) and till the time the order is “dispatched” by us, the order cannot be cancelled. We take utmost care in providing you the best products.
*We have the complete right to decide whether an order should be cancelled or not. The customer further agrees not to dispute the decision made by us regarding the cancellation.
For Pre-Paid Orders an applicable transaction fee may be deducted before processing refund to principal mode of transaction.
For Post-Paid Orders an applicable order management fee may be deducted before cancellation, this fee will be levied on the customer and may be incurred in future transactions.
Product Return and Replacement Policy:
To ensure a smooth and efficient return and replacement process, we kindly request that you record an unboxing video of your product upon receipt. This video should show the following:
1. The condition of the packaging upon arrival.
2. The unboxing process, including the removal of all protective materials.
3. The product itself in its entirety, including any damages or defects.
The unboxing video should be submitted along with your return request. This video will help us to quickly assess the condition of the product, determine the appropriate course of action, and serve you better all the time! We thank you for your support in such matters.
Please send these to our customer care at www.7nshop.com or call us at 1800 2027 760 within 24 hours of receiving the product. We will arrange an exchange for the product.
